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  • GET THE BEST :

    T-SHIRTS FOR €19 -

    SAVE NOW - LEARN MORE*
    1 pair of shoes purchased = 1 t-shirt for €19*

    *Offer valid until 06/11/2020. When purchasing a pair of shoes, you can take advantage of a t-shirt for €19 from the selection of products with the mention "1 pair of shoes purchased = 1 t-shirt for €19". Offer cannot be combined with any other on-going promotion. Exclusive web offer.
  • FREE DELIVERY -

    MORE INFO

    FREE DELIVERY

     

    ON ALL ORDERS NO MINIMUM PURCHASE REQUIRED THANKS TO BOARDRIDERS CLUB.
  • COVID-19 :

    OUR SITE IS STILL OPEN FOR BUSINESS - FIND OUT MORE ABOUT OUR POLICIES

Home > > Customer Service

To stay united during these exceptional times, we remain mobilised more than ever to bring you the best quality of service possible.

We hope to welcome you in our stores again soon, but for now, please find us on our website, dcshoes.lu as well as on our social networks. Our logistics teams are making every effort to deliver your packages safely and avoid any delay on your orders. Our customer service team, working remotely, remain at your disposal to answer any questions. However, we do ask you to be understanding and patient during this time.

Take care of yourself and your loved ones.

 

 

FIND OUT MORE ABOUT OUR POLICIES

 

 

#DCSHOESTOGETHER

IN-STORE RETURNS

For purchases made in store, we extend the return period to 30 days from the date our stores are reopened. You can then proceed with your return.

ONLINE RETURNS

The return period is extended to 100 days for all purchases made online to allow you to process all transaction with peace of mind.

DELIVERIES

In addition, our transport partners are currently adapting their services to guarantee the safety of our employees and customers.

RETRIEVING PURCHASES IN STORE

If you have a package to collect in store or at a relay point, you will be able to pick it up when the situation returns to normal.

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          Customer service

          An adviser is available to help you. You can also place your order by phone, where we can advise you on the cut or size of your product.

          Monday to Friday 10am – 3pm*

          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.